Is it necessary to register in Feecounter to make payment?
Yes it is mandatory to register in Feecounter, it carries many advantages.You can register while making your first transaction as well. You can also register by logging in with your existing Google or Facebook account.
What is a username?
Username is the email address through which you have registered yourself on Feecounter or your Institute’s website. If you have not yet registered, you can create your ID on feecounter.com by clicking on ‘Login’ and then on ‘Sign up’. Once you register, it will become your permanent ID through which you can login and make payments, view and download e-receipts and so on. If you do not want to register, you can also login using your existing Google email ID or Facebook ID.
What in case I forget my username?
In case you forget your username, kindly reach out to us on support@feecounter.com with the following details and we will get back to you at the earliest.
We would require:
  • Your full Name
  • Name of the Educational Institute, and branch
  • Child’s name, class & division (for whom you wish to make the payment)
What if I forget my password?
In case you don’t remember your password for your Feecounter login ID, do the following:
  • Open www.feecounter.com and click on Login
  • Click on ‘Forgot Password’
  • Provide your registered email ID (Username)
  • New reset password will be sent to your registered Email ID
In case the above does not work kindly reach out to us on support@feecounter.com or call 020-67269839.
How do I update my contact information such as my phone number, and email address?
  • Login with your registered Email-ID / Username and password
  • Go to your ‘Settings’ under ‘Profile’
  • Go to ‘Edit Personal Information’ to update the details.
  • Click on ‘Save’, and logout if you have finished all your transactions on the site.
I am unable to login. What do I need to do?
If you are unable to login through your registered email ID and password, reach out to us on support@feecounter.com or call 020-67269839.
How much time does it take to confirm the payment?
Once the transaction is completed successfully, confirmation of the same is sent instantly via SMS to your registered mobile Phone number. In addition, the E-receipt is sent via email to your registered Email ID, and you should receive this within a few minutes.
Do I have to do anything to ensure I get payment reminders?

You do not need to do anything, as reminders are automatically sent by our system, as specified by the Institute.

In case you are not receiving reminders reach out to us on support@feecounter.com or 020-67269839.

I am getting an error message while trying to make a payment or the link is broken.
For any error during a transaction, do the following:
Ensure all details are entered correctly
  • For Credit / Debit card: Ensure that the Credit card number, CVV, Expiry date and 3D secure are correctly entered
  • For Net Banking: Check ID and Password of the respective bank are entered correctly
If the error still exists, try using the service after sometime, ELSE if the issue remains unresolved reach out to us on support@feecounter.com or call 020-67269839.
How to track whether someone has worked on my feedback or complaint?
Our Customer Care takes every feedback or complaint seriously and acts on it at the earliest. In case any query has not been answered within one business day you can call us on our Customer Care number 020-67269839 or write an email on support@feecounter.com and we will get back to your concern on priority.
How secure is my online payment?
Feecounter uses 128-bit SSL security to protect your card information. All credit card and debit card payments on Feecounter are managed through secured and trusted payment gateways. Along with this, we are also PCI-DSS certified which ensures industry standard security. With the use of the 3D secure password and two-factor authentication by banks for online transactions, an additional layer of security through identity verification is provided. Moreover your card and other personal details are not stored on our systems as you transact directly on the bank’s pages.
How will I get receipt after payment?
Once your transaction is successfully completed you will immediately receive an E-Receipt on your registered Email ID.
Can I use the e-receipt for income tax purpose?
Yes, e-receipts can be used for income tax purposes.