Is it necessary to register in Feecounter to make payment?
Yes it is mandatory to register in Feecounter, it carries many advantages.You can register while making your first transaction as well. You can also register by logging in with your existing Google or Facebook account.
What options are available to pay via feecounter?
The following payment options are available for payment:
- Credit Card
- Debit/Maestro Card
- Net Banking
Do I need to change my bank account to make payments?
No, this is not required.
Can I make payment in advance for the next semester/quarter/fee cycle? / Can I keep some amount with Feecounter and transfer it later?
Fees can be paid in advance only provided your institute has generated the invoice in advance as per their policy. If the Educator has not raised the Invoice, the Fees cannot be paid.
What if I cannot pay fees by the due date?
On the Invoice, you can see the Due date as well as the End Date. The Due date is the date by which the Invoice can be paid without incurring a Late Fee. If payment has not been made by the Due Date, the online Invoice is auto-updated with the Late Fee(if applicable), and this revised amount can be paid by you before the expiry of the End Date. If the payment has still not been paid by the End Date kindly get in touch with your Institute to know how to make the payment.
Why am I unable to make a part payment against the Fee Invoice?
As per the Institute’s policy, the entire amount of the Invoice has to be paid, and as such our system cannot accept part payments against the same. You can talk directly to the Institute regarding this, and if they agree, the Invoice will be regenerated with the revised amount, and you can pay the same. However in no case can the system accept an amount that is different from that listed on the Invoice.
The Fees payable in the Invoice does not seem right: Can you confirm if this is the correct amount?
The Invoices are generated based on information from the Institute. If you have concerns regarding the amount, kindly get in touch with the respective institute for clarification.
How do I pay using credit/debit card/net banking?
We accept payments made using Visa, MasterCard credit cards.
To pay using your credit card you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, on the payment page you will be redirected to the bank's page for entering the online 3D secure password. Once the transaction is successfully completed, an E-receipt will be send on your registered Email ID.
We accept payments made using Visa, MasterCard, and Maestro debit cards.
To pay using your debit card at checkout / payment page you will need your card number, expiry date, three-digit CVV number. You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment. Once the transaction is successfully completed, an E-receipt will be send on your registered Email ID.
Feecounter offers you the convenience of using your Net Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. To pay using Net banking at the payment page you will need your Username and password/IPIN (registered with your bank) and OTP (one time password or/security question asked by your bank. Once the transaction is successfully completed, an E-receipt will be send on your registered Email ID.. You can find the list of banks here.
Can I make a payment through my smartphone?
Yes payments can be made through smartphones provided it is connected to the internet, and provided your handset supports a web browser.
What details are required for making an online payment?
The following details need to be known in advance before making an online payment:
- Card number
- Expiry date
- Three-digit CVV number
- Your 3d Secure password in case your issuing bank uses that mechanism
- Online Login ID & Password
- Cell Phone: where you may receive a “one time password” (OTP) valid for a limited time which you will have to type in along with your credentials to access your online bank account.
I have not received the Invoice for the Fees payable: Can I view my Invoice online?
In case the Fee invoice is not received on your registered Email-ID please follow the steps given below to get the details:
- Log into www.feecounter.com with your registered Username/Email-Id (this will open up your profile page)
- Under INVOICES tab -> Click on ‘Pay’ with respect to the invoice to be paid
- On the new page that loads, under ‘Fee Request Details’ click on ‘View Invoice’.
In case you are unable to view the Invoice, reach out to us on firstname.lastname@example.org or call 020-67269839.
I have not received the E-receipt on my registered Email ID even after making the payment. How do I get confirmation of my payment?
If your payment transaction was processed successfully, you can also download your e-receipt from your Profile page as given below:
- Log into Feecounter.com with your registered Username/Email-Id. This will open up your Profile page.
- Under the TRANSACTIONS HISTORY tab -> Click on ‘e-Receipt’ under the ‘Action’ column of the required transaction.
- It will open the e-Receipt of the respective payment. Also e-Receipt and details of all previous transactions can be viewed with their payment date on the same page.
In case the e-receipt for the transaction is not visible in the TRANSACTIONS HISTORY tab reach out to us on email@example.com or call 020-67269839.
How much time does it take to confirm the payment?
Once the transaction is completed successfully, confirmation of the same is sent instantly via SMS to your registered mobile Phone number. In addition, the E-receipt is sent via email to your registered Email ID, and you should receive this within a few minutes.
Do I have to do anything to ensure I get payment reminders?
You do not need to do anything, as reminders are automatically sent by our system, as specified by the Institute.
In case you are not receiving reminders reach out to us on firstname.lastname@example.org or 020-67269839.
I am getting an error message while trying to make a payment or the link is broken.
For any error during a transaction, do the following:
Ensure all details are entered correctly
- For Credit / Debit card: Ensure that the Credit card number, CVV, Expiry date and 3D secure are correctly entered
- For Net Banking: Check ID and Password of the respective bank are entered correctly
If the error still exists, try using the service after sometime, ELSE if the issue remains unresolved reach out to us on email@example.com or call 020-67269839.
How to track whether someone has worked on my feedback or complaint?
Our Customer Care takes every feedback or complaint seriously and acts on it at the earliest. In case any query has not been answered within one business day you can call us on our Customer Care number 020-67269839 or write an email on firstname.lastname@example.org and we will get back to your concern on priority.
How secure is my online payment?
Feecounter uses 128-bit SSL security to protect your card information. All credit card and debit card payments on Feecounter are managed through secured and trusted payment gateways. Along with this, we are also PCI-DSS certified which ensures industry standard security. With the use of the 3D secure password and two-factor authentication by banks for online transactions, an additional layer of security through identity verification is provided. Moreover your card and other personal details are not stored on our systems as you transact directly on the bank’s pages.
How will I get receipt after payment?
Once your transaction is successfully completed you will immediately receive an E-Receipt on your registered Email ID.
Can I use the e-receipt for income tax purpose?
Yes, e-receipts can be used for income tax purposes.